ok tk's Privacy Policy
We take your personal information seriously. This policy explains in detail how ok tk collects your information, why it does so, and how securely it is kept.
1 Introduction and Scope
This privacy policy applies to all users of the ok tk platform. When you use the ok tk website, create an account, or use our services, you are considered to have accepted the terms of this policy.
ok tk is an online entertainment platform operated for users in Bangladesh. The purpose of this policy is to clearly inform you under what circumstances, for what purposes, and in what manner your personal information is collected and processed. This policy is linked to our Terms and Conditions and should be read alongside them.
ok tk reserves the right to change this policy. If significant changes are made, we will post a notice on the website.
2 What Information We Collect
2.1 Information You Provide Directly
When you register an account on ok tk, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
- Documents required for identity verification (NID or passport)
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- Device information (phone model, operating system)
- IP address and browser type
- Cookies and session data
- Logs of which pages on the site were visited and when
- Gaming and betting activity history
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may sometimes verify information through approved third parties. In such cases, the information is used solely for the purpose of confirming identity.
3 Purpose of Using Information
ok tk uses your personal information only for the purposes listed below:
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Providing customer support — via live chat or email
- Managing bonuses, promotional offers, and the VIP programme
- Ensuring platform security and preventing unauthorised access
- Preventing fraud, money laundering, and other financial crimes
- Improving services based on your preferences
- Meeting required legal or regulatory obligations
We do not sell your information to any third party or share it for commercial purposes. To support responsible gaming, we provide restriction tools — please read our Responsible Gaming guidelines for more information.
4 Data Storage and Security
4.1 Technical Security
ok tk uses industry-standard technology to protect your information. Our servers and databases are secured with SSL (Secure Socket Layer) encryption. Passwords are never stored directly — they are encrypted using a one-way hashing method.
All financial transactions — whether deposits or withdrawals — are processed through fully encrypted channels. Our security layer remains active for transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.
4.2 Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a set period for legal and regulatory reasons. Once the retention period ends, the information is securely deleted.
4.3 Third-Party Services
ok tk uses selected third-party services for payment processing, identity verification, and managing technical infrastructure. These parties are granted access only to the information necessary for their specific tasks, and they operate under a strict confidentiality agreement.
5 Cookie Policy
The ok tk website uses cookies. Cookies are small text files stored on your device that improve the functionality of the platform.
5.1 Cookies We Use
- Essential cookies: For keeping login sessions active, ensuring security, and running core functions.
- Functional cookies: For remembering language preferences, account settings, and your usage patterns.
- Analytical cookies: For analysing user behaviour on the website in order to improve service quality.
You can manage cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
6 When Information May Be Disclosed
Under normal circumstances, ok tk does not share your personal information with anyone. However, information may be disclosed in the following situations:
- To comply with a court order or lawful directive from a competent authority
- To assist with an investigation into fraud or money laundering
- To take urgent steps for your protection
- To our payment processing partners — solely to complete transactions
- To technical service providers — only for service purposes
In all these cases, we disclose only the minimum necessary information and obtain a confidentiality commitment from the third party.
7 Your Rights
As a user of ok tk, you have the following rights:
7.1 Right to Access Information
You can log in to ok tk at any time to view and review the information stored in your account.
7.2 Right to Correct Information
If any of your information is incorrect, contact our support team to have it corrected. We will make the necessary corrections after verification.
7.3 Right to Delete Information
You may request to close your account if you wish. However, due to legal obligations, certain information may be retained for a set period.
7.4 Right to Object to Processing
If you no longer wish to receive marketing or promotional communications, you may request to stop them at any time. This request will have no effect on your account or services.
8 Protection of Minors' Information
ok tk is for persons aged 21 or older only. We do not knowingly provide services to anyone under 21, nor do we collect any information from them.
If a minor attempts to create an account, or if it becomes known that a minor's information is in our records, we will immediately close that account and arrange for the information to be deleted.
9 Third-Party Links
The ok tk website may sometimes reference third-party services. These services have their own privacy policies and ok tk is not responsible for those policies. We recommend that you review the privacy policy of any third-party service before using it.
10 Contact and Complaints
If you have any questions or concerns about this privacy policy, please contact our support team. Our support team is available seven days a week, twenty-four hours a day in Bengali and English.
- Live chat: directly from any page on the website
- Email: [email protected]
We take your complaints seriously and try to resolve them as quickly as possible. You may find answers to common questions in our FAQ section.
11 Policy Changes
ok tk may update this privacy policy at any time. If significant changes are made, we will post a notice on the website and, where possible, inform you via email or live chat. Continued use of the platform after any changes will indicate that you have accepted the updated policy.
The date of the most recent policy is shown at the top of the page. To find out about older versions, contact our support team. To learn more about ok tk, visit our About Us page.